Return & Refund Policy

Chengdu Yanyouban Technology Co., Ltd.
Email: service@navorli.com

At Navorli™, customer satisfaction is one of our highest priorities. We want you to feel confident when purchasing our workspace essentials, and this policy explains the process for returns, replacements, and refunds.

1. Return Eligibility

🛍️ 30-Day Return Window

We accept return requests within 30 days after your order has been delivered.

To qualify for a return, the product must meet the following conditions:

  • The item must be in its original condition
  • The product must be unused and free from signs of wear
  • All original packaging and included accessories must be returned
  • Proof of purchase or order information must be provided

Items that do not meet these requirements may not be eligible for a refund or replacement.

2. How to Request a Return

📩 Start Your Return Process

To begin a return request, please contact our customer support team:

Email: service@navorli.com

Please include your order number and a brief description of your request so we can assist you more efficiently.

If your return request is approved:

  • We will provide return instructions
  • You will receive the necessary shipping details
  • Additional information may be requested to complete the return process

⚠️ Please do not send products back before receiving return authorization. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

📦 We’re Here to Help

Please inspect your order carefully after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:

service@navorli.com

To help us resolve the issue quickly, please provide:

  • Order number
  • Photos or videos showing the problem
  • A description of the issue

After review, we will provide an appropriate solution, which may include a replacement or other available resolution.

4. Items Not Eligible for Return

Certain products and situations may not qualify for returns, including:

  • Customized or personalized products
  • Items damaged due to improper use or handling
  • Products returned without original packaging
  • Clearance or final sale items
  • Gift cards
  • Original shipping charges

If you are uncertain whether your purchase qualifies for a return, please contact us before sending the item back.

5. Exchanges

🔄 Need a Different Item?

If you would like to exchange a product, the recommended process is:

  1. Request a return for the original item
  2. Complete the approved return process
  3. Place a new order for the desired replacement product

This allows you to receive your preferred item more efficiently.

6. European Union Customer Rights

🇪🇺 14-Day Cancellation Period

For orders delivered to customers within the European Union, you may have the right to cancel or return your purchase within 14 days of receiving the product, without providing a reason.

To qualify:

  • The item must remain unused
  • The product must include original packaging
  • Proof of purchase must be available

This right applies separately from our standard return period and follows applicable consumer protection regulations.

7. Refund Process

💰 How Refunds Are Issued

Once your returned item has been received and inspected, we will send you a confirmation regarding the refund status.

If your refund is approved:

  • The payment will be returned to your original payment method
  • Please allow up to 10 business days for processing
  • Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us at:

service@navorli.com

8. Return Shipping Information

📦 Return Authorization Required

Before returning any product, please contact Navorli™ customer support to receive the correct return instructions.

Products sent without prior approval may not be processed.

Return Support Contact:

Chengdu Yanyouban Technology Co., Ltd.
Email: service@navorli.com

Thank you for choosing Navorli™.
We appreciate your trust and are committed to providing reliable products and thoughtful customer support throughout your shopping experience.