Shipping Policy
Chengdu Yanyouban Technology Co., Ltd.
Email: service@navorli.com
At Navorli™, we want every order to move from our workspace to yours as smoothly and transparently as possible. This Shipping Policy outlines our order preparation, delivery estimates, tracking procedures, international shipping terms, and the steps we take when delivery issues occur.
Our Approach to Shipping
Navorli™ provides thoughtfully designed office and workspace essentials for modern homes, studios, and professional environments.
To make a broader selection of products available while maintaining efficient inventory management, orders may be fulfilled through our distribution network and selected fulfillment partners. Depending on the product and destination, packages may ship from different fulfillment locations.
This approach helps us:
- Maintain a versatile selection of practical workspace products
- Manage inventory more efficiently
- Keep our products accessible at reasonable prices
- Deliver to customers across multiple regions
We appreciate your understanding while your order makes its way to you.
1. Order Preparation & Shipping Charges
Every order goes through preparation and handling before leaving the fulfillment facility.
Standard Processing Time:
Please allow 2–4 business days for order verification, preparation, inspection, and packaging.
High-Volume Periods:
During holidays, promotional events, or other periods of increased order volume, processing may require up to 5 business days.
Shipping Charge:
A flat shipping fee of $5.99 per order applies regardless of the delivery destination.
Processing time is separate from the estimated transit time shown below.
2. Estimated Transit Times
Delivery speed depends on the destination, carrier network, local transportation conditions, and fulfillment location.
| Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 business days |
| Canada, United Kingdom & Australia | 11–16 business days |
| Other International Destinations | 15–20 business days |
These timeframes are estimates rather than guaranteed arrival dates. Weekends, public holidays, severe weather, carrier disruptions, and customs procedures may affect the final delivery date.
3. Shipment Tracking
📦 Stay Updated on Your Delivery
After your package has been dispatched, a shipment confirmation will be sent to the email address associated with your order. When available, this message will include tracking information so you can follow the package during transit.
Please keep in mind:
- A tracking number may require 1–3 business days to begin displaying movement.
- A temporary gap between tracking updates does not necessarily mean that the shipment has stopped moving.
- International packages may experience longer intervals between carrier scans.
If your tracking information remains unchanged for an unusually long period, please contact us at service@navorli.com.
4. International Customs, Duties & Taxes
🌎 Information for International Customers
International shipments may be subject to import duties, customs charges, taxes, or other fees imposed by the destination country.
Unless otherwise stated during checkout, international orders are shipped on a Delivered Duty Unpaid (DDU) basis.
This means:
- Customers are responsible for applicable import duties, taxes, and customs-related charges.
- These charges are determined by local authorities and are not included in our shipping fee.
- Customs inspections or clearance procedures may occasionally extend delivery times.
- Navorli™ cannot control or reimburse charges assessed directly by customs or other government authorities.
We recommend reviewing your country's import requirements before placing an international order.
5. Address Changes & Order Cancellations
⏱️ Contact Us as Soon as Possible
We begin preparing orders shortly after they are received. If you need to correct your delivery address or request a cancellation, email service@navorli.com within 12 hours of placing your order.
Please provide your order information and clearly describe the requested change.
We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment, been packed, or been transferred to the shipping carrier, we may no longer be able to modify or cancel it.
Customers are responsible for providing complete and accurate shipping information at checkout.
6. Damaged or Lost Shipments
🛡️ Support When Something Goes Wrong
We want your order to arrive in good condition. If you experience a shipping-related problem, contact our customer service team so we can review the situation.
Package Arrived Damaged
If your shipment arrives with visible damage, please contact service@navorli.com within 72 hours of delivery.
Include:
- Your order information
- Clear photographs of the damaged product
- Photographs of the shipping package when relevant
- A brief description of the issue
After reviewing the information, we will determine the appropriate resolution. For eligible shipping-damage claims, a replacement may be provided at no additional product or shipping cost.
Package Confirmed Lost in Transit
If the shipping carrier officially confirms that a package has been lost during transportation, please contact our support team with your order and tracking details.
Once the loss has been verified, we will arrange an eligible replacement shipment at no additional charge.
7. Delivery Delays
🚚 Unexpected Transit Conditions
Although we work to provide reliable delivery estimates, certain circumstances may occur outside our direct control. These can include severe weather, transportation interruptions, customs processing, carrier capacity limitations, public holidays, or other logistical events.
When delays occur, tracking information provided by the carrier will generally offer the most current shipment status.
Need Shipping Assistance?
For questions about processing, tracking, delivery, or shipping-related concerns, please contact:
Chengdu Yanyouban Technology Co., Ltd.
Email: service@navorli.com
When contacting us about an existing purchase, please include your order information whenever possible so we can assist you more efficiently.
Thank you for choosing Navorli™. We appreciate the opportunity to deliver thoughtfully designed workspace essentials to your door.