Navorli™ focuses on practical products designed to help make everyday spaces feel more organized, functional and considered. Our assortment may include desk organization, workspace storage and other useful home or office solutions. Please refer to each product page for the specifications and features of the individual item.

Review the product description, dimensions, images and listed features before ordering. We recommend measuring the area where you plan to use the product and comparing those measurements with the specifications shown on the product page.

We aim to represent our products as accurately as possible. However, actual colors and finishes may appear slightly different due to lighting, photography, screen calibration, display settings and reasonable manufacturing variation.

Orders are generally processed within 2–4 business days. During periods of unusually high order volume, processing may take up to 5 business days.

Processing time is separate from the estimated delivery time after dispatch.

Our current standard shipping fee is $5.99 per order. The applicable shipping charge will also be shown during checkout before you complete your purchase.

After dispatch, current estimated delivery times are approximately 10–15 business days for the United States, 11–16 business days for Canada, the United Kingdom and Australia, and 15–20 business days for other supported destinations.

These are estimates rather than guaranteed arrival dates. Carrier operations, customs processing, weather, holidays and other circumstances may affect transit times.

When tracking becomes available, the relevant tracking information will be provided for your order. Tracking systems may require approximately 1–3 business days after label creation to display their first carrier update.

If tracking does not update for an extended period, contact service@navorli.com with your order number.

Depending on product availability, destination and fulfillment requirements, orders may be prepared through our own or partner fulfillment facilities.

We do not represent that every order ships from a warehouse located in the customer's country.

If you need to request an address change or cancellation, contact us within 12 hours after placing your order.

We will make reasonable efforts to accommodate the request. Once fulfillment has progressed too far or the order has been dispatched, modification or cancellation may no longer be possible.

If your tracking has not updated for an extended period or you believe the shipment may be lost, please contact us at service@navorli.com.

Include your order number so we can review the available shipment information and assist with the appropriate next steps.

First check the delivery location, household members, reception area, parcel locker or other safe places where the carrier may have left the shipment.

If the package still cannot be located, contact Navorli™ with your order number and relevant tracking information. We will review the situation rather than automatically rejecting a request solely because the tracking status displays “Delivered.”

Please contact service@navorli.com as soon as reasonably possible after discovering the issue. Include your order number, a description of the problem and clear photos or video where relevant.

After reviewing an eligible claim involving a damaged, defective, incorrect or materially different product, we will provide an appropriate replacement, refund or return solution without requiring you to bear additional return costs caused by our error or the qualifying product issue.

Eligible products may be returned within 30 calendar days after delivery.

Items should meet the eligibility requirements described in our Return & Refund Policy. Please contact us before sending an item back so the return can be reviewed and the correct return instructions can be provided.

Please do not automatically send returns to our business registration address.

Contact service@navorli.com first. After an eligible return request is reviewed and approved, we will provide the applicable return instructions and return destination.

For an eligible preference-based return, such as changing your mind, return shipping may be the customer's responsibility.

If an eligible return results from a damaged, defective, incorrect or materially misdescribed item, Navorli™ will provide an appropriate solution without requiring the customer to bear additional return costs caused by that issue.

After an eligible returned item is received and inspected, approved refunds are issued to the original payment method within up to 10 business days.

Your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.

Available payment options are displayed during checkout. The specific methods available may depend on your location, device and the payment services currently enabled on the Navorli™ store.

Please rely on the checkout page for the current payment methods available for your order.

Payment information is handled through the payment services made available during checkout. We recommend never sending complete card numbers, card security codes, banking passwords or other sensitive payment credentials to Navorli™ by email.

You can email us at service@navorli.com or contact us by phone at +86 17225467946.

Our listed business hours are 24 hours a day, 7 days a week. When contacting us about an existing purchase, please include your order number and a clear description of the issue.

Navorli™ is owned and operated by Beijing Zhishen Technology Co., Ltd.

The legal representative / owner is Sun Mingyan. Our business address is Room 201-016, Building 10, No. 26 Yanshan Dongliushui Road, Fangshan District, Beijing (Cluster Registration).